Frequently Asked Questions
Where are you located?
We are located at 1775 West 55th Avenue, Denver, CO 80221.
Can you train at my office or job site?
Yes! We are available to train at our office in Denver or at any other facility of your choosing. We require a minimum of 5 students for our Denver location and 10 students for offsite / client facilities.
I do not see the class I need on your calendar, will you set up a class for me?
Yes, we will schedule and arrange any of our classes to be held on your schedule (pending regulatory review and approval). We charge an additional $25.00 per person fee for emergency classes (without 10 business day notice) and we need a minimum of 5 students to hold courses at our Denver location.
Do you offer group, corporate or non-profit discounts?
Yes! We offer 20% discounts for non-profits and CEPA members. We also offer tuition discounts for large groups (5 or more students) for live courses held at our Denver office. Contact our office at 303-412-6360 for the coupon code.
What do I need to bring to my training class (online or live classroom)?
Please bring a current photo ID to both online and live classroom courses. Please also bring your last year’s certification and payment to the live classroom if you did not complete your registration online. CHC Training will supply all course materials (manuals, handouts, regulations), pens, notepads and highlighters.
Live classroom students: Homemade pastries, coffee, soda, water and many more treats are served at every class.
Online course students: Course materials will be shipped via FREE ground shipping before the course begins (registrations completed 10 days in advance). Discounted overnight and 2-day shipping is also available for an additional fee.
What states are you authorized to instruct in?
CHC Training holds accreditation from Arizona, Colorado (live classes only) Idaho, Nevada and Wyoming for Asbestos disciplines. Coming soon in 2016 we will be adding Michigan, Mississippi, Pennsylvania, Tennessee and Utah to this list. All other courses hold Nationwide approvals. It is recommended that you verify applicability of our certifications with your local state agency prior to registration.
How do I access my online course once registered?
I am experiencing difficulties with your website or my online training class, what do I do?
For technological issues, contact Support at firstname.lastname@example.org or at 303-412-6360 (M-Sat 8am – 4pm, MST)
For registration / payment issues, contact Ana Favela at email@example.com or at 303-412-6360 (M-F 8am – 4pm, MST)
Can I order and pay for other manuals or regulatory documents?
Yes! Our online marketplace can be accessed 24/7 at https://marketplace.mimeo.com/chctraining.
How do I get a reprint / duplicate certificate?
Replacement certificates are $15 each with FREE shipping.
My current certificate is expired, is there a courtesy period when I can still take a refresher course?
Students have 2 years from the final facility examination date to complete a refresher course (Asbestos classes only). After 2 years, an initial course must be taken to re-certify. All other certifications must be renewed prior to the date listed on the certificate.
What is the difference between online and live classroom courses?
CHC Training takes a learner-centric approach to course development and instruction which means you can select which medium is a best fit for your learning style. Our live classroom courses are taught in a climate controlled environment that is tailored to your comfort and to meet your needs. The classroom size varies between 5 – 18 students and is taught by a specific assigned and local instructor. Live classroom courses are ideal for students that prefer human interaction, lecture styled instruction and live group participation. They are also great resources for discovering local industry trends. Online classrooms are ideal for students that prefer to learn interactively, remotely and self-guided. They are also great resources for interactive course models that cannot be found in live classroom settings (think completing a virtual asbestos building inspection and report!) as well as learning more about national industry trends. Online courses are not guided by the instructor, rather the contact with the instructor can be made through an internal chat feature.
Both online and live classroom courses will require the same amount of learning time, as per applicable regulation.
What technology is required for an online course?
Students will need speakers for sound, web camera for identification verification only, a reliable Internet connection, a desktop or laptop computer (no tablet or smartphones), keyboard and mouse.
Do I need to be technological savvy to take an online course?
No! Our online courses were crafted with you in mind and are simple to navigate. If you can complete the online registration for the course, you have the skills necessary to succeed online! If you need help, please contact Support at firstname.lastname@example.org or at 303-412-6360 (M-F 8am – 4pm, MST) any time before your course start date and time.
I see a lot of your online classes follow a consistent schedule. Can I just take the course whenever I want?
Our courses are scheduled to occur only during Monday through Saturday (8am – 4pm, MST) so that we can insure instructors are available to provide immediate answers, tech support is available and state or regulatory auditors have access to the courses.
I was not able to complete the course online during my scheduled class time. What do I do?
Email Support at email@example.com or call 303-412-6360 (Monday through Saturday 8am – 4pm, MST) as soon as possible. Please give a reason for not being able to finish the class and she will respond with the next steps. As long as less than 50% of the class is completed, we are able to offer a refund. Please refer to our Refund Policy for more information.